All our surroundings including the air, soil, water, plants, and animals make up the environment.
The environment is a commonly used word that is related to the living beings' components and other components and how they interact together, in order to exist.
It regulates the relationship between these life’s components. A human being is one important component of the environment it is related to the other parts of the environment in how he or she adapts to live within the different environmental conditions for example climate, water, food in addition to the society.
As a result, to talk about the environment, it can be summarized in the middle that the living beings live in and how they interact in this middle and together.
To divide environments’ sorts we can mention 3 kinds of environments Natural, industrial, and social environment.
Include water, light, land, air and all organisms that live in nature.
Include cities, villages, factories and all humans’ synthesis.
Include authorities, universities, schools, companies and other establishments along with their output legal and their communication ways.
For easy understanding, enviornment can also be said as everything living, non-living components around us that affect our mind, body and perceptions. In service industry where the only way an entrepreneur can make his customers remember him is by giving them the FIRST CLASS - EXPERIENCE.
Yes, experience plays an very important role in this service industry.
Especially in the Airline industry where the experience of the passengers in not solely dependent on the airline but also on its fellow passengers. It is very important for an airline what kind of enviornment it creates for its customers so that this inter dependent experience is remembered by them as FIRST CLASS.
Few years back we are all aware of the Airline controversy that happened in 2017, where in passenger was forcefully thrown out of the airplane due to over booking because of which he was heavily injured. Followed by the same many customers lost their baggages while travelling with the same airline and many such incidents happened with the same airline.
Which made the customer question the kind of experience they would be getting in this enviornment. resulting to which the same airline saw a major dip in the revenues in the following months and years and it took significant time for them to recover from the losses ofthe same.
From the above example we understand the kind of enviornment an airline creates and the experienvce that the passengers derive from it is very cruicial.
Even though the passenger might have not bought a FIRST CLASS ticket for his/her travel the experience and the treatment given to these passenger should make them feel like a FIRST CLASS passenger in order to win the customer for lifetime!