The Manager
Customer Care Centre
The Hongkong and Shanghai Banking Corporation Limited
Rajalakshmi, No 5 & 7
Cathedral Road
Chennai - 600086
A/c Holder : Capt Chandra Shekhar Gupta
A/ Nos : 136 130 468 006
136 130 788 006
Branch : Indore MP India
I am an HSBC account holder since last 6 years. That time, the relationship
managers of HSBC Bank personally visited my place and were after me to open an
account with them. I was impressed by their services that time which included doing
all the paperwork at home. They promised me of similar services everytime. But, I
am sorry to say that all their promises have proved false now.
My account was opened with an Average Quarterly Balance (AQB) of INR 25,000 as
Fixed Deposit (FD). I was shocked to know recently that they have increased the AQB
to INR 300,000!!! Isn't it practically possible for any normal middle-class person to
keep such a big balance?
On top of that, if anybody fails to keep that much of balance, HSBC is charging
them INR 1,500 quarterly (INR 6,000 annually) + taxes. My point is if they had to
do this after few years, why did they approach me at all in the first place to open
an account with them? Their relationship managers were fully aware of my
preferences at the time of opening the account. Then, why didn't they inform me of
the changes in bank's policies from time-to-time and why did they force me to open
the account with them in the first place?
Also, HSBC's relationship managers forced me to open many mutual funds accounts
with them, which I now understand was just for their commission purposes as they
are not paying me any returns. They are also debiting my account since long time
without my permission.
To add insult to Injury, I was threatened by Low balance charges because the Backoffice automatically upgraded the account to HSBC advance without my knowledge in June 2010 (my premier account was downgraded to Normal account in May 2010).I want to close my account now which is again proving to be a Harrowing Experience.
They have suddenly turned Extremely Arrogant and Rude now. Also their Branch in Indore has No Proper Parking Space for customers.
I don't like visitng their branch as first of all, it is so far (15 kms from my place). Also, they don't even have a parking facility !!! Moreover, who has the time now-a-days to travel so far and meet arrogant executives? The Whole customer experience proving to be horrible for me.
I am now determined to close my account with HSBC. I humbly request HSBC to reverse all my Charges and close all my Accounts and Mutual Funds with them asap.
If they don't listen to my request, the next level will be a complaint, which I will do as per their procedure first, which is as follows:
Banking Lokpal
RBI
Consumer Forums
When I search in Google I found following Results
'Are you getting the service you deserve?
At HSBC, we want to make sure that you get only the very best of service from us -
service which you, our valued customer, deserves.
If at any stage, you feel that our service levels are not upto your expectations,
here is what you can do:
L-1
Click here if you wish to make a complaint.
OR
OR
Write to
The Manager
Customer Care Centre
The Hongkong and Shanghai Banking Corporation Limited
Rajalakshmi, No 5 & 7
Cathedral Road
Chennai - 600086
OR
Banking customers may contact the customer service executive(s) at our branches or
write to the Branch Manager explaining the details of their issues. To locate a
branch near you, please follow this link: HSBC Branch and ATM locator.
We will respond to your complaint within 10 days.
Customers may contact our Phone Banking service executives who will be glad to
assist you. For a list of contact numbers please follow this link: Call Us.
You can contact the Customer Facilitation Centre (CFC) of the Bank for complaints
regarding an RTGS or NEFT transaction.Please refer to this list for your enquiry.
In case you wish to reach out with a complaint on your Demat account, please write
If you do not receive a response within 10 days from the channels under L-1, or, if
you are not satisfied with the response received, please click here for the next
level of escalation.'
If you have also suffered in HSBC like me, you can also follow the procedure above.
Also, you can file your complaint with the consumer court, RBI and Banking
Ombudsman. Some of the contacts are:
Other HSBC India Complaints & Reviews:
1) HSBC India - Wrong billing System of HSBC Gold Credit card
User MahendraV123
This is regarding the Credit Card No. 4384599989082531.I have received a call from
HSBC recovery department regarding due payment of 3953.25 Rs. which I had never
used. I explained the situation to the person calling me but he was not ready to
listen anything regarding this.So I am putting my again here on the complaint board
expecting speedy action on the same.
I got HSBC Gold credit card number as above in around April 2008 science then I
have not mad even a single transaction using this credit card. In the first
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Complaint comments Read comments [9]
HSBC India - Credit card overlimit fee
User kulimane
I had a credit card(master card) from HSBC. Its limit was 60000. By mistake once it
can crossed the limit (Rs 61000).
From the customer point of view
1) They should never allow overlimit.
2) Even if they allow, there is a huge fine(Rs 550 each month)
3) Fine does not end for one month. It again continues for the next month also
which is not correct.
4)On this end, I have canceled the card and decided to not to pay the fine amount.
5)This also leads to kind of mental torture .
I ask to seek compensation from the back regardign...
Complaint comments Read comments [4] Complaint category Credit Cards
HSBC India - Overdue payment of Credit card from defaulters list name to be
removed.
HSBC User Consumer Complaints
Hi,
I was holding a credit card of HSBC, I have never done any purchase/shop from this
card. Now I am getting threatning calls from collection agency for paying around
95000/- to bank. Now I do not hold the same, as the card has been expired and new
card has not yet issued.
Apart from those, I have checked CBIL report, which shows 95000 rs as Outstanding.
Request you please give an expert advise, so that I can remove my name from
defaulters list and the overdue amount is settled.
Rgds,
Samiran K....
2) HSBC India - No ethics - Unnecessary penalty
User Parul Makhija
I have a credit card of HSBC for which I am facing a lot of problems. Firstly the
statements didn't come appropriately then there executives call for the payment. As
I stay in Faridabad there is no ATM or drop box there which was also confimed by
there staff, and my workplace is in Udyog Vihar Gurgaon, from here the bank or the
atm /drop box is really far which is also communicated to HSBC staff many times.
They have taken time from me for 5 times to send there executives but no one turned
up. Once a person came without informing that time I was not at home and obviously
could'nt leave...
3) HSBC India - MisBehaviour
User Sachin Arora
This is regarding my recent conversation with HSBC's telecaller - Pooja, who called
me to pay up my pending installment for September 2006. This loan will be finished
by August 2010.
Earlier I had a talk with one of the CCE regarding this & she told me including
this pending installment this loan will be finished by august 2010. The payment has
already been adjusted with the end of loan. I have no problem answering any queries
from HSBC's side, but i am really feeling sad about the way the Lady interacted
with me.
She suddenly went out of the courtesy...
4) HSBC India - I have been marked as written off on CIBIL by HSBC credit card.
HSBC User Consumer Complaints
I was using a HSBC credit card issued to me on 30/06/2006.
I have used it till Apr'07 without any issues. After that suddenly they started
charging Rs 329 towards TATA AIG GEN.INSURANCE-MO (Mumbai) without my consent. I
made numerous calls to HSBC credit Card and TATA AIG Insurance department about the
issue but it continued for next 2 months. Then finally I made the payment of all my
purchases done on the credit card on 27/06/2007 and conveyed the concerened credit
card department to close my card as I am not going to pay the amount they have
charged me for the insurance, which I have...
5) HSBC India - I am being cheated by HSBC for applying for their Credit card
HSBC User Consumer Complaints
I was approached by HSBC Credit card sales staff for applying for their credit
card.Once i purchased the card i had never used it.After 1 yr i got a call from
HSBC collection department that some 3000 rs outstanding is showing in my name
which i should pay back.When i asked them what it is about as i had never used
their card.I got a reply that the money was deducted for TATA AIG insurance policy
for which their person has taken my approval over phone.i asked them immediately to
cancel my card and show me the policy as till date i never received any such policy
nor any one informed me about it.There...
6) HSBC India - Legal notice to Pay HSBC Outstanding Amount Due
HSBC User Consumer Complaints
I hold a HSBC Gold credit card. In October, 2009 i got a call from HSBC Recovery
Executive (0120-6779575) (The Executive who called me Amit Bhatia - 9911902903) for
outstanding payment of i.e. Rs. 76500 & he suggest me that i can pay outstanding
amount 76500 into 17 installment of Rs. 4500 per month for 17 months.
I aggreed to pay outstanding in installment as option given to me by HSBC Bank
Executive.
Now after payment of 1 month i noticed in next month statement (December,2009)
showing outstanding amount of Rs. 89139.73
It was very shocking to me,...
7) HSBC India - HSBC INDIA NRI SERVICES
HSBC User Consumer Complaints
I was a HSBC premier account Holder and despite asking for a downgrade in writng in
Feb 2010 it was not effected till May 2010.Worse 2 Debit Cards were simultaneously
issued and active till MAy 2010 .One of the cards was misused by some fruadster and
HSBC refuses to own up responsiblity.
To add insult to Injury I was threatened by Low balance charges becasue the
Backoffice automatically upgraded the account to HSBC advance without my knowledge
in June 2010 (my premier account was downgraded to Normal NRE account in MAY 2010)
The Whole customer expereince is horrible and it appeared...
8) HSBC India - HSBC India very poor customer service
HSBC User Consumer Complaints
I am a powervantage customer of HSBC. I called up HSBC phone banking on 15th June
2010 and was handled by one Durgesh. I explained to him about a problem I face with
internet banking where the system does not allow me to upgrade my limit for a non-
designated payee. According to the system such upgrade cannot be done online. Mr
Durgesh repeatedly was asking me to follow the same procedure which i tried several
times without sucess. When asked to take down a complaint, he refused to register a
complaint and wanted me to send an email. When I wanted to speak to a senior
manager he put me on hold for...
Just look at their Auto Reply. They say that somebody from their side will respond
withing 2 working days which obviously doesn't happen. On top of it, if you contact
their call centre, the trained executives, who have mugged up their lines, tell you
to contact the branch. If you call the branch, obviously no body picks up the phone
and if anybody (by God's grace) does, they tell you to call up the customer care.
So, indeed you feel like a ping pong ball.
Auto Reply :(
Dear Customer,
We thank you for writing to us and acknowledge the receipt of your
email. This is an automated acknowledgement and we shall respond to you
within 2 working days.
In case you have any urgent queries, please contact Phone Banking at the
If you wish to report the loss of a card, please contact Phone Banking
immediately to do so. Please note that HSBC will not be liable for any
transactions processed prior to the card being reported as lost on the
Bank?s records.
For more information on services, do visit our web-site
www.hsbc.co.in
Please note that we shall not be able to share any account related or
confidential information on your personal email address. For such
requests, please forward a secured mail through HSBC?s Internet Banking
service. In case you are not registered on HSBC Internet Banking, please
visit our web-site for details on the registration process.
For any future communication on the same subject, we request you to
quote the reference number that will be mentioned in our response to
you.
Yours sincerely,
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)
See Reply From Bank
Dear Capt Gupta
Reference Number 2403799546
I refer to your e-mail dated 15 March 2014 addressed to the Chief Nodal
Officer ? HSBC, and to our subsequent telephonic conversation on today,
expressing concerns regarding the above mentioned account.
I thank you for reaching out to us and I assure you that your concerns
will be investigated and we will provide you with a conclusive response.
Your concern has been registered under the reference number 2403799546.
Please allow us time till 01 April 2014 to revert to you.
You may also contact the Nodal officer at 044-39111217 between Monday
and Friday (9.30AM to 6.00PM) for any clarification. We shall be glad to
assist you.
Solicit your co-operation on the above.
Assuring you of our best services always,
Yours sincerely
Jerlin Xavier
Customer Service Manager, Nodal Desk
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)
