“Emotional intelligence can be defined as the juncture between our thoughts and feelings.”
A lack of emotional intelligence from both leaders and employees often creates unnecessary anxiety, resistance and depression. What matters most is that leaders demonstrate compassion and act with sensitivity if they need people to adapt to it.
Emotionally intelligent employees are able to form strong relationships because they can communicate effectively and are able to cope well with stressful situations in the workplace. HR managers need to use and integrate these instruments into their standards for selection and development.
Too often there is an assumption in HR that the rational is enough. It is necessary but not sufficient for success.
We must remember that HR stands for human resources. Human beings are essentially as much emotional as rational.
If HR, from the start, sets out a case for action that has an emotional resonance as well as a rational foundation, it will significantly increase the probabilities of both agreement and implementation success.