Career In North American Airlines

POSITION: Manager, Dispatch

COMPANY: North American Airlines

REQUISITION #: 2-12

GRADE: 12

DEPARTMENT: Dispatch

DATE POSTED: March 1, 2012

LOCATION: Peachtree City, GA

TYPE: Full-time

POSITIONS AVAILABLE: 1

CERTIFICATES/LICENSES: FAA Dispatcher's License


I. SUMMARY

The Manager of Dispatch administers the flight dispatch and control functions to ensure quality of services for North American Airlines.



II. ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervise Dispatch staff, Charter Request Overfly Dispatchers, Dispatch Instructors, Operations Control Analyst in accordance with airline policy and to ensure their adequate performance and development.
Monitor fuel management program for flight operations to ensure conformity to fuel policy.
Liaison with FAA to insure compliance with FAA regulations.
Establish and maintain dispatch policies and procedures to ensure efficient flight dispatch.
Maintain dispatch training requirements in accordance with airline policy.
Coordinate with other departments for flight operations issues in order to assure conformity.
NAVTECH Key User-for changes to dispatch settings or new software releases to the NAVTECH software. The manager of dispatch will test the new settings/release prior to implementation by the Dispatch Department.
Liaises with various governmental aviation authorities including Air Traffic Control, AMC, US, Embassies and DAO Office in respect to company flight operations for compliance to each country's "Rules of the Air".
Responsible for route planning of flight, observing foreign territorial rules and regulations, flow control procedures, etc., and submits requests for overflight and/or landing permission with pertinent information required by the state(s) involved with supportive documentation as required.
Performs quality assurance audits of dispatch releases.
Ensures airport analysis and approach plates, navigation charts as required is available for on-line and off-line airports in advance.
Informs and liaises with senior management and other departments in event of major disruptions.
Collects, disseminates, and maintains flight documents required by FAR’s and company regulations.
Oversees the maintenance of the current technical/reference library for operational requirements of Flight Dispatch.
Maintains proficiency as an instructor and Air Transport Supervisor under the NAA Approved Training Manual.
Conducts evaluations, proficiency, and competency checks as required and maintains associated training records.
Develop and implement training programs, policies, and procedures to ensure properly certificated, trained, and current Dispatchers are released for duty.
Recruits and select Dispatch staff to maintain adequate staffing.
Assists other departments with the development of operational plans ensuring that all flight operations factors are considered and incorporated.
Responsible for publishing and monitoring the monthly dispatchers work schedule, making any changes that will best support the needs of NAA.
Responsible for Fuel and invoice reconciliation program (billing approval).
Available on call 24x7 as dispatch subject matter expert.
Other duties as assigned to assist North American Airlines in achieving its operational goals and objectives by the Sr. Director SOC.



III. QUALIFICATIONS



The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



A. Education and/or Experience



For the Manager of Dispatch job, a Bachelor’s degree is preferred and five to seven years of dispatch experience is required with a minimum of two years of management experience or Dispatch Instructors experience.

B. Knowledge/Skills/Abilities




Knowledge of fields and disciplines pertaining to flight dispatch is required (meteorology, navigation, etc.).
A strong understanding of systems thinking (i.e., realizing that one piece of an organization has an impact on other components of the organization, and navigating that impact successfully).
The ability to think carefully and critically about one’s division or department while balancing the needs, goals, and vision of the company at large.
The ability to use careful, measured judgment and decision-making (weighing the costs and benefits of a potential action; using discretion).
Critical thinking abilities: using logic and analysis to determine strengths and weaknesses of a variety of solutions to any given problem.
Manage, motivate, develop, and direct people in their work so as to best achieve common organizational goals. At this level, developing others becomes increasingly important, given the consideration given to succession planning and sustaining a departmental strategic plan or vision.
Superior communication skills: must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
Working knowledge of standard and advanced business principles and procedures; moreover, the ability to incorporate them into one’s business unit or division to achieve measurable, sustainable results.
Ability to think strategically about issues pertaining to a particular unit, division, or company.
Ability to both give and receive directions and follow through with them to completion.
Strong working knowledge of one’s field or discipline in which one finds one self engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and industry best practice.
Must be an individual who is able to build relationships between individuals and within one’s division.
When necessary, the ability to understand and communicate within a technical or specialized subject-matter, particularly as it pertains to aviation and the aviation industry.



C. Certificates, Licenses, Registrations



FAA Flight Dispatcher License



IV. WORKING CONDITIONS



A. Travel Requirements



Approximately 2% of one’s time is spent traveling.



B. Physical Demands



Frequent periods are spent standing or sitting in the same location with some opportunity to move about, or occasionally there may be a requirement to stoop or lift light material or equipment.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



C. Work Environment



Located in a comfortable indoor area, any unpleasant conditions would be infrequent and not objectionable.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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