My Bad Experience with Cruzen Digital Pvt Ltd
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A Simple Warning for Business Owners
In today’s digital world, many Businesses depend on Marketing agencies to grow their online Sales, especially on platforms like Amazon. Unfortunately, not every Agency delivers what they promise.
This is my personal experience with Cruzen Digital Pvt Ltd, which turned into a frustrating and disappointing Journey.
How It Started
I received a call from Mr. Siddharth Mahana, who Introduced himself as an e-commerce expert.
He made strong promises like:
Guaranteed increase in Sales
Professional Amazon account management
Proven strategies for growth
Quick and visible results
After watching their Videos and trusting these claims, I decided to move forward.
Payment Made
I paid ₹5,950 for their service.
At this stage, everything looked professional and convincing.
What Happened After Payment
Things changed completely after the payment was made.
Here’s what I experienced:
❌ No Results
No increase in Sales
In fact, Sales dropped after giving them access
❌ Poor Execution
Listings were not properly handled
Basic Amazon issues were not resolved
❌ Delays Everywhere
Tasks that should take hours took days
No clear progress or updates
Communication Problems
One of the biggest issues was communication.
Calls were rarely answered
I was always told to “message on WhatsApp”
Promised callbacks never happened
Different team members gave different answers
Even simple requests like activating listings or arranging Amazon support calls were delayed.
Reality vs Promises
What was promised:
Growth in Sales
Professional service
Quick results
What actually happened:
No Sales
No clear work done
Only excuses and delays
WhatsApp Interaction Pattern
From the chat records , the pattern was clear:
“Team is working on it”
“Will increase Sales soon”
“Coupons will improve visibility”
But:
No real improvement happened
No clear strategy was visible
No accountability was taken
Refund Request
Due to poor performance, I requested a refund.
What happened:
Refund was not processed
Responses were vague
The team kept saying “work is ongoing”
This made the situation even more frustrating.
Key Issues Faced
1. Overpromising
Big claims were made, but nothing was delivered.
2. Poor Communication
No proper calls, only WhatsApp replies.
3. No Results
No Sales growth at all.
4. No Accountability
Mistakes were blamed on me instead of fixing issues.
5. Refund Not Given
Even after dissatisfaction, no proper refund support.
Company Details (As Shared)
Company Name: Cruzen Digital Pvt Ltd
Address: A-50, Dashrath Puri, Dabri Palam Road, New Delhi – 110045
Phone: 08062180749
Email: info@cruzendigital.com
Final Verdict
This experience felt like a case of false promises and poor service.
The company focused more on selling their service than actually delivering results.
Lessons for Others
If you are planning to hire a digital Marketing Agency:
✔ Always check real Client results
✔ Don’t trust only Videos or Sales pitches
✔ Start with a small trial
✔ Get clear written commitments
✔ Track performance regularly
My experience with Cruzen Digital Pvt Ltd was disappointing and stressful.
If you are a Business owner, be careful before investing your money. Choose agencies that are transparent, responsive, and result-driven.
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