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I am an HSBC account holder since last 6 years. That time, the relationship
managers of HSBC Bank personally visited my place and were after me to open an
account with them. I was impressed by their services that time which included doing
all the paperwork at home. They promised me of similar services everytime. But, I
am sorry to say that all their promises have proved false now.
My account was opened with an Average Quarterly Balance (AQB) of INR 25,000 as
Fixed Deposit (FD). I was shocked to know recently that they have increased the AQB
to INR 300,000!!! Isn't it practically possible for any normal middle-class person to
keep such a big balance?
On top of that, if anybody fails to keep that much of balance, HSBC is charging
them INR 1,500 quarterly (INR 6,000 annually) + taxes. My point is if they had to
do this after few years, why did they approach me at all in the first place to open
an account with them? Their relationship managers were fully aware of my
preferences at the time of opening the account. Then, why didn't they inform me of
the changes in bank's policies from time-to-time and why did they force me to open
the account with them in the first place?
Also, HSBC's relationship managers forced me to open many mutual funds accounts
with them, which I now understand was just for their commission purposes as they
are not paying me any returns. They are also debiting my account since long time
without my permission.
To add insult to Injury, I was threatened by Low balance charges because the Backoffice automatically upgraded the account to HSBC advance without my knowledge in June 2010 (my premier account was downgraded to Normal account in May 2010).I want to close my account now which is again proving to be a Harrowing Experience.
They have suddenly turned Extremely Arrogant and Rude now. Also their Branch in Indore has No Proper Parking Space for customers.
I don't like visitng their branch as first of all, it is so far (15 kms from my place). Also, they don't even have a parking facility !!! Moreover, who has the time now-a-days to travel so far and meet arrogant executives? The Whole customer experience proving to be horrible for me.
I am now determined to close my account with HSBC. I humbly request HSBC to reverse all my Charges and close all my Accounts and Mutual Funds with them asap.
If they don't listen to my request, the next level will be a complaint, which I will do as per their procedure first, which is as follows:
When I search in Google I found following Results
'Are you getting the service you deserve?
At HSBC, we want to make sure that you get only the very best of service from us -
service which you, our valued customer, deserves.
If at any stage, you feel that our service levels are not upto your expectations,